SPEAKER NOTES — authored example, rehearse for roughly 60–90 seconds
Slide title: Median resolution time fell from 12 to 9 hours.
Audience chart: June 12 hours; July 9 hours. Each month contains 100 resolved tickets in this fictional example. Use a zero baseline and label the unit Hours.

OPEN: We saw a three-hour decrease in the median time to resolve a ticket. I want to explain what that tells us—and what it does not.
POINT TO THE CHART: Start with June at 12 hours, then July at 9. Keep the comparison in hours. These are medians, not the slowest ticket or a promise that every customer waited three hours less.
SOURCE CUE: These are authored example figures, not a customer result. In a real deck, name the ticket report, extraction date, date filters, and resolution-time definition here.
QUALIFY: We have not compared the mix of ticket types, staffing, or reopened cases. The chart alone cannot tell us why the median changed.
TRANSITION: The next slide separates tickets by category so we can investigate the change before choosing an action.
LIKELY QUESTION: Did the new help article cause the decrease? Answer: This comparison does not establish that; we would need evidence about article use and comparable tickets.

REUSABLE NOTES SKELETON
Opening line:
Point to explain, in order:
Exact numbers, units and period:
Source cue:
Qualification the audience needs:
Transition to the next slide:
Likely question and supported answer:
Rehearsal time:

TAKEAWAY-NOTE VARIANT
In this fictional example, the median resolution time was 12 hours in June and 9 hours in July, using 100 resolved tickets in each month. The three-hour difference describes these two samples. It does not show that every ticket was resolved faster or identify the cause. A real review would examine the ticket mix, staffing, and measurement rules before attributing the change to an intervention.