WEBINAR: Fix the handoff between sales and onboarding
Outcome: Complete a handoff record that separates confirmed scope from an unresolved promise and names the next owner.
Roles: Presenter teaches/demonstrates. Host tracks time, resources and questions.
Duration: 45 minutes. The opening includes housekeeping.

00:00-05:00 OPEN (slides 1-2): State outcome, question process and recording arrangements. Ask which handoff field is often missing.
05:00-15:00 TEACH (slides 3-4): Explain customer goal, confirmed scope, unresolved question, owner/next action.
15:00-27:00 DEMO (slides 5-7): Turn fictional sales notes into a handoff record. Show the unclear export promise as pending.
27:00-35:00 PRACTICE (slides 8-9): 1 minute instructions, 3 minutes individual work, 4 minutes discussion. Accept chat answers or private notes.
35:00-42:00 Q&A (slide 10): Answer prioritized questions. Log any that need follow-up. Prepared questions must be identified as such.
42:00-45:00 CLOSE (slides 11-12): Restate method, share worksheet and name the next practical action.

HOST CUES
Before start: test attendee view, shared window, captions where available, resource link and local backup deck.
At 15:00: presenter shares demo; host confirms the audience sees the right window.
At 27:00: return to slides; host posts exercise text.
At 35:00: host selects questions with the broadest relevance.
At 42:00: presenter closes; host posts follow-up resource again.
If demo fails: use three saved demonstration frames and narrate the same steps.
If chat is unavailable: participants write privately; presenter shows sample answer.
If time is short: omit optional explanation, retain the core example, exercise, and closing action.

PARTICIPANT EXERCISE (fictional)
Notes: Larch Retail has six stores. It wants a two-store pilot starting November 10. A custom connector was mentioned, but no delivery commitment is approved. A technical owner has not yet accepted the handoff.
Fill in:
1. Customer goal:
2. Confirmed scope:
3. Unresolved promise/question:
4. Person to contact and next action:
5. Evidence needed before confirming the date:
Do not invent a connector commitment, named owner or approval.