Refund Policy
presenti.ai Software's products are provided as trial versions for download directly from our site.
Refund Policy
Presenti appreciates your support for our products. As with any shopping experience, terms and conditions need to be applied to transactions at presenti.ai. Please note by ordering at presenti.ai, or/and applying for a refund, you agree with presenti.ai Terms and Conditions and presenti.ai Privacy Policy.
Most presenti.ai products offer a free trial version for customers to download directly from our site and to make an informed and satisfied purchase decision. Such free trial versions may have watermark appearing on the exporting file or have limited functions/resources compared to full versions.
presenti.ai offers a 30-day money-back guarantee on its annual subscription plan and lifetime plan, including presenti.ai and other products purchased from presenti.ai-belonged online stores. Refunds will be approved within this guarantee under the general refundable circumstances as listed below within the 30-day money-back guarantee period.
General Refundable Circumstances
1. For users who have purchased an annual subscription plan or a lifetime plan within 30 calendar days, presenti.ai will refund the subscription fees.
2. Purchase of the same product twice (duplicate order). In this case, presenti.ai will refund one of the products for you or swap one program for another presenti.ai product.
3. presenti.ai reserves the right to change prices for products displayed at presenti.ai websites at any time and to correct pricing errors that may inadvertently occur. Should presenti.ai reduce its price on any presenti.ai products within 10 calendar days from the date you purchased your order, please contact presenti.ai to request a refund of the difference between the price you were charged and the current selling price. Please note that this: a.) Excludes any discounts during holidays, for example, Christmas days. b.) Excludes any special price or a large quantity discount.
General Non-Refundable Circumstances
1. Fail to read the product description/user manual before purchasing thus resulting in dissatisfaction with the product's function and/or results. Therefore, it is highly recommended that customers read the product description/user manual and try the free trial version before making the final satisfied purchase decision.
2. Products fail to meet customers' needs due to a lack of understanding by the customer, of the products' functions and capabilities.
3. Any refund requests regarding a complaint of credit card fraud, or other unauthorized payments. presenti.ai recommends the customer contacts the card issuer if there is any suspicion of fraud or unauthorized payment. As presenti.ai cooperates with an independent payment platform, it's impossible to monitor all authorizations for every payment.
4. Any refund requests regarding fail to receive license code within two hours of a successful paid order. Ordinarily, once an online order has been validated, presenti.ai will send a registration e-mail within half an hour. However, sometimes the arrival of such registration e-mails could be delayed due to internet or system glitches, email spam settings, email typo, etc.
How to Apply for a Refund?
To apply for a refund, please send an email to support@presenti.ai with the following information if you meet the circumstances of the refund policy:
1. Your name
2. Product name and version No.
3. Order reference No.
4. The specific reason for the refund
Once we've approved your refund request, we'll process your issue, which may take several business days.
The way your refund is processed depends on your original payment method. For example, if you paid by credit or debit card, refunds will be sent to the card-issuing bank. Depending on your bank situation, refunds may take 48 to 72 hours to be credited. Please contact the card-issuing bank for more information about when the credit will be posted to your account. Once a refund has been issued, the corresponding license will be deactivated.
